Before the event:
What are the hardware & software requirements for optimal viewing?
Please ensure that you have a stable, high-speed internet connection, with a sustained internet download speed of 5 Mbps for an optimal viewing experience.
Latest version of Windows OS: Google Chrome, Mozilla Firefox, or Microsoft Edge
Latest version of mac OS: Safari, Google Chrome, Mozilla Firefox, or Microsoft Edge
Latest version of iOS: Safari, Google Chrome, or Mozilla Firefox
Latest version of Android: Google Chrome or Mozilla Firefox
How do I access the online event?
The livestreams can only be accessed by those with a valid ticket, purchased with a Peatix account. On the event day, join the livestream by signing in to the Peatix account used to redeem tickets for this show.
For more details on accessing your Peatix tickets, please check out our help page here.
Joining the livestream:
Where can I join the livestream?
Peatix Live can only be accessed from your desktop or mobile browsers. It is currently unavailable on the Peatix iOS and Android apps.
How do I join the livestream?
To join the livestream, simply:
- Sign into your Peatix account with your browser at your Peatix dashboard.
- Once signed in, click on “My Tickets”.
- Select the event you would like to join and click “Join Event”.
- More information on joining the livestream is available here.
Admission to the live streams may start before the event scheduled time. Kindly join the live stream at least 15 minutes prior to the actual start time, to give yourself ample time to set up and to avoid missing parts of the show.
During the livestream:
I can't view the livestream, what do I do?
If you are encountering problems with loading or viewing the livestream, please try reloading your browser page.
After the event:
What technical conditions do I need to have for an optimal broadcast delivery?
- Latest version of your broadcasting software choice. (i.e OBS, Streamlabs)
- Windows 10 or mac OS Catalina with the latest updates applied.
- Processor should be capable of encoding h.264 in real time. Any machine released in the last 5 years with at least 8GB of RAM should be fine.
- The upload bandwidth should at least be 16Mbps, though we would recommend 25Mbps or faster.
How should I prepare my attendees?
When setting up your Peatix event page, in the ‘Additional Notes’ section, please include instructions on how attendees can join the event and any additional information, such as ideal viewing environment and software requirements.
A troubleshooting/FAQ guide should also be sent out to your attendees at least 2 days prior to the event to allow them ample time to ensure all is in order prior to the event day.
If something goes wrong, what do I need to do?
The Peatix team will provide you with remote technical assistance, should you encounter any problems. We strongly recommend that organizers get familiarised with the broadcasting software of choice as part of preparation for the show and conduct multiple rounds of testing with Peatix Live to identify any potential issues as early as possible.
Our team will also be on standby via Peatix’s Facebook Messenger and Instagram DMs to assist your attendees with accessing your Peatix Live broadcast.
How will the payout take place?
Once your event has ended, we will begin processing the payout of your ticket sales to your preferred bank account, within 3 business days. To ensure timely payouts, please register your payout details on the Account Settings of your Peatix account.
More Burning Questions?
Feel free to drop us a message